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  • FAQ Common technical issues

    FAQ Common technical issues

    - Green screen (Launcher does not start properly) = Noooooooo!!



    A green screen displayed in place of your launcher means that your connection didn’t reach our Update server properly, or that some game file was corrupted and the Launcher failed to launch.

    1) Make sure to start the game with administrator rights (right click on Launcher > Start as Administrator)
    2) Make sure to have the very last version of the game:
    link. Reinstalling the game may fix possible issues with corrupted, damaged or missing files.
    3) Restart your PC and start the game before any other (to make sure there’s no conflict with other software).
    4) Try to deactivate ‘temporally’ antivirus, firewall or sandbox software on your PC or router. They will have to be activated again afterwards.
    5) If you are still encountering the issue, please send us a TraceRoute of your connection by ticket.



    - RenderDeviceCreateError = Aaarrrrgghhhh!!



    This message is often due to an inadequate video card or outdated drivers.
    1) Make sure your screen Refresh Rate is set to 60Hz (you may need the instructions book of your monitor to do that).
    2) Make sure your hardware set up matches the optimal system requirements for the game:
    link.
    3) Update your video card drivers with the latest possible version.
    4) Make sure to have the last Microsoft DirectX version compatible with your video card.
    5) Try different game resolutions, with or without the Window mode.
    - ‘Start’ button deos not highlight = bleaaaaaarrrrhh



    This issue is only common for players using HSDPA, 3G or 4G connections (e.g. connection through mobile or internet dongle).
    1) Restart your PC and start the launcher with administrator rights (right click on Launcher > Start as Administrator)
    2) Make sure to use proper DNS (you can try a specific software for that, e.g.
    this one).
    3) You can use a specific software like Privoxy.



    - GameGuard error message = ##*%@@&#?!!??



    GameGuard errors can be displayed for different reasons, a very common one being some antivirus software update.

    1) Restart your PC and start the game before any other (to make sure there’s no conflict with other software).
    2) Delete the GameGuard folder in the game installation folder (it will be recreated with the next launch of the game)
    3) Make sure to have the latest updates for your version of Windows:
    link.
    4) Try to deactivate ‘temporally’ antivirus, firewall or sandbox software on your PC or router. They will have to be activated again afterwards.
    5) Wait about 10 - 15 seconds in the Character Selection Screen before to press Confirm, so that GameGuard has the time to properly load all the necessary files (no need if you change character).
    7) Further information can be found on the official GameGuard FAQ:
    link.
    8) If the problem persists, please send us all your .erl files by ticket (you can find them in the GameGuard folder of your game installation folder), and we’ll investigate further.
    Pozdrawiam,
    Aderajna - Zespół WEBZEN


    ***
    https://twitter.com/Aderajna
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