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Didnt played for a long time !! logged in all Pets are gone , and gear is Gimped now

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  • Didnt played for a long time !! logged in all Pets are gone , and gear is Gimped now

    Hello .
    i didnt Play for a Long time ,
    now i logged in
    it seems all my Tamed Pets are gone ,alls skill cards are gone too and even my Gear is gimped , feral Longbow is now Primal,for example.

    pets gear seems to be still equipped , but pet formation is empty ,

    tamed pets in warehouse still there , and who deleted my WH Password ?

    i wrote a ticked and just got an Automated answer wich tells me Theyll do Nothing .
    regards
    Last edited by Meisda; 29-07-19, 04:07 PM.

  • #2
    Hi, welcome back to the game.

    You may had been victim of an account hack, it happened to me as well :-(
    Your best hope is to submit a 'Restoration Request' Ticket <<< Gotta be that specific

    In my experience the response to those requests is slow but effective, took me almost 3 weeks but i recovered a lost character along all its items, pets and gear, yeah Support Team Rules!!!!

    You can Submit your ticket from here: http://cs.webzen.com/FAQ/Read/190/822/1581?SearchVal=

    Regards,

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