Announcement

Collapse
No announcement yet.

Can't buy wcoin

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Can't buy wcoin

    So two tickets in, and I'm still being told to contact a gateway? My card works just fine everywhere else I use it, but here, it's "Oops, payment can't be processed", and Customer Service says "well, it's someone else's fault, we can't help you". I try to contact Worldplay, but if you're not one of their partners, they won't speak to you, either on the phone or in their chat. I do not have a contract with worldpay, Webzen does. If they're having issues, Webzen needs to be proactive about dealing with said issues, assuming they want to make any money.

    I have neither the time, nor the inclination to jump through a ton of hoops just to get some wcoin. Bethesda doesn't have a problem accepting my payments, and neither does EA, or Steam. Only here, seems odd that it could be something on my end, doesn't it?

    Edit: I contacted my bank, and Worldpay isn't even sending the requests to them. Ticket has been updated with that information, and there's no apparent way for me to verify what that payment information is, at least, not that I can find.
    Last edited by Robertthebard; 09-01-19, 01:18 AM. Reason: more information

  • #2
    Are you using one of their supported payment methods? https://prnt.sc/m4qsjy
    If you are, then maybe you're trying to buy wcoin on a newly created account with a low level character. Try to check those things.

    Comment


    • (MOD)Eva
      (MOD)Eva commented
      Editing a comment
      Robert has been around for a long time. Hopefully with updated info he put in his ticket they'll get it settled.

    • Robertthebard
      Robertthebard commented
      Editing a comment
      Yeah, I'm using a supported method. As Eva notes, As I added in the edit, despite having to enter my payment information every time I've tried, they're not pinging it to my bank, so it's not an issue on my end.

    • (MOD)Eva
      (MOD)Eva commented
      Editing a comment
      I do remember now during the gPot days one of the payment vendors was having issues pinging the bank. One of the peeps in Billing had to prod the vendor to solve the issue. IIRC the vendor updated their systems and borked something.

  • #3
    So I just went online and paid my bills, and surprise, surprise, there were no "Oops" messages, and my card worked just fine, that's everywhere I shop, but here...

    Comment

    Working...
    X