Dear Community,

Join us, and become a member of the Webzen Dublin family! We are looking for passionate players, clever business people and real talent to become part of our German Game Publishing Specialist team.

Have you always wanted to turn your passion into a profession? Would you like to join the Webzen team and take responsibility for your game? This could be your chance! You will be working in Webzen's European HQ in Dublin and will become part of our gaming company.

We at Webzen believe that your favorite games are best kept in the hands of players from their communities. So, of course, we expect potential candidates to be familiar with at least one of our games or our portal. But remember, the call is for a real job, not for a role as a moderator or volunteer!

*This opportunity is located at our Dublin office and is not offered as a freelance/work-from-home role.

Job Description

Title: Game Publishing Specialist – German and English
Reporting to: Assistant Producer
Location: Dublin

About the role:

As a Game Publishing Specialist, you will be responsible for all aspects of live game operation, ranging from community management, customer support and quality assurance, to researching, writing and editing of news content.

You will also be in charge of leading a team of passionate players who support us voluntarily, planning scripted and non-scripted events in the game, and moderating a vBulletin forum.

Your main duties will include:
Community Relations (the amount of time allocated to each of the following will vary, depending on the main game title being worked on, company policy and current business objectives)

Content Creation
  • Edit, format and optimize texts for different platforms (forum, website, Wikipedia, etc.)
  • Translate content from English source text (in-game and website)
  • Update FAQs and guides according to game development
  • Create social media assets and announcements
  • Create promotional website content for sales
  • This role may also require you to participate in testing and supply feedback on potential new games as and when needed
Customer Support
  • Resolve player inquiries in a quick and accurate manner through a ticket-based support system
  • Provide feedback on issues affecting players and update the Knowledge Base
Social Media Management
  • Engage with an active community via social media
  • Maintain and moderate a forum (such as vBulletin)
In-game Operations (the amount of time allocated to each of the following will vary, depending on the main game title being worked on, company policy and current business objectives)

Quality Assurance
  • Test game-expansion content and ensure new content is accurately translated
  • Reproduce and report critical bugs and exploits
Event Operation
  • Plan and execute customized in-game events, competitive tournaments & shop offers
Desired Experience and Skills
  • Attention to detail, QA and community management experience
  • Fluent English & German speaker with excellent communication skills
  • Great affinity with people – both in the workplace and within the community. We're looking for a team player!
  • Strong self-motivation, ability to work autonomously, evaluate priorities and manage your time efficiently
  • Must be result-driven, with an ability to circumvent blockers
  • Customer-service focused and passionate about maintaining a positive online culture within games
**If you are interested in this position, please send a short cover note and a copy of your CV to mentioning what Webzen games you have played.