How to report bugs!

[Jehrain]

Greetings!




Thanks for visiting the official forum of MU: Origin!

Please note that the localization for the CBT version of MU: Origin is still in progress. This means you may encounter localization issues in-game, such as inconsistencies in quest descriptions. Also there might be some glitches and bugs that you don't feel comfortable with or might cause inconvenience while playing the game.
We would deeply appreciate your feedback regarding any issue related to the game and will come back with more perfect version in the future on the Soft Launch stage.


If you want to report an issue, we recommend to use the format below to provide us essential information.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


1. Issue Type (bug/localization/suggestion):



2. Character Name:



3. Server:



4. Issue Description:



5. Steps to reproduce:



6. Expected Result:




Please attach screenshots or link to help us figure out issues more clearly.

[BWakanaNGyaWa23]

It might be a visual bug. You can resolve it through restarting or reinstall the game. It usually works all the time. But if not you can communicate with their CS Team. Just send the necessary details and attach a screenshot.

[Deci98]

1. Issue Type (bug/localization/suggestion):
UI issue with the inventory with a couple items and the “Disassemble” button takes me to black screen.



2. Character Name:
Amonne


3. Server:
Origin40


4. Issue Description:
I noticed I was picking up these boxes with hearts on them and they show up as a blank space in my inventory. When I tap on them I get the item description of the previous item I interacted with, but don’t get the option to sell or disassemble these items; I get no options at all. Additionally, after picking these glitchy items up my “Disassemble” button now takes me to a black screen with my inventory open. I am unable to do anything in this screen except close it. If I close out of my inventory before closing the disassemble screen then my game is unplayable as the screen goes black except for the top-level UI items - mini-map, joystick, skills, etc...


5. Steps to reproduce:
Open up the inventory to see the two blank spaces that have an invisible glitched item in them.

Hitting the “Disassemble” button and you’ll get a blank screen.

Inventory image here: https://i.imgur.com/lBC5iBv.jpg

Disassemble image here: https://i.imgur.com/4rBEeTK.png


6. Expected Result:
Be able to sell or disassemble the items in my inventory. Additionally, I should also still be able to hit the “Disassemble” button to disassemble a mass of items but I’m unable to and have to disassemble items individually. This started happening after I picked up the glitchy items in my inventory.

[Desteen]

Try to check their announcement here in the Forum about it. I've read this kind of issue there. It is an issue after the Nobility update.

[Blackpinktwice]

1. Issue Type (bug/localization/suggestion):
bug


2. Character Name:
Excel


3. Server:
US East 36


4. Issue Description:
i cant put item link on chat. when trying to send in chat it says "incorrect item information sent"


5. Steps to reproduce:
im just keep on trying


6. Expected Result:
need fix asap! Thank you!

[BWakanaNGyaWa23]

Check this link, they announced a piece of news for both platforms.

https://www.facebook.com/MUOriginWEB...type=3&theater

[Ebull]

is still not working. i found other people in this forum white iphone x and the saime problem. please let me know wenn you finde out the problem!

[Ebull]

1. Issue Type (bug/localization/suggestion):

cant log in.
i can klick "start game", i can chause charakter and press start Game. it load to 100% and freeze!

2. Character Name:

tibideus

3. Server:

eu 7

4. Issue Description:

i did the Update now i cant log in. Display freeze by 100%. all i see is a picture whit "reverse your destiny reverse the Battle Scens!" on it

5. Steps to reproduce:

i delete the game from my iphone x and reinstal it 2x but still same problehm. i w8 4 times 2 houers and hoped it will lot in and fix themself...nathing happend.

6. Expected Result
i can log in the game and play.

[Than0s]

1. Issue Type (bug/localization/suggestion):

server dungeon bug

2. Character Name:

ThanatosvsAres

3. Server:

US east

4. Issue Description:

when attempting to load a server dungeon such as Infernal Canyon you'll see the "loading" circle then it will bump you out to the server select/log in screen.
has done it on multiple devices, tonight (24 Apr 2019, 00:00 EST)

5. Steps to reproduce:

select dungeon, tap create, tap confirm, tap start, tap enter, loading circle then server select screen.

6. Expected Result:

during loading process the game will dump to server select screen

[BWakanaNGyaWa23]

Did you already unlock the Specialty System? It consumes a lot of exp in exchange for Specialty Points. You might check this Guide.

http://forum.webzen.com/forum/en/mu-...ecialty-system

[TouchdownS31]

1. Issue Type (bug/localization/suggestion): Bug



2. Character Name: PainEmpire



3. Server: S31 Europe



4. Issue Description: Experience Bug, many times when I log in my exp goes back to 0%.



5. Steps to reproduce: I've notice for 3 days now there are times when i log in my exp goes back to 0%.



6. Expected Result: Please check my account and resolve my exp issue.

[BWakanaNGyaWa23]

I can use the Dice Shop now just install the latest version which is v.5.0.3.

[SpiritAngela]

Hello BunicuSrv27! We are well-informed about the issue with the Dice Shop points and had already forwarded this to our developers for a resolution as soon as it is available. We will update our official thread here as soon as we get a word from them fixing it: bit.ly/GMO_PostUpdate_1219

[BunicuSrv27]

1. Issue Type (bug/localization/suggestion):

bug

2. Character Name:

Bunicu

3. Server:
EU 27

4. Issue Description:

Dice Hunter shop

5. Steps to reproduce:

When i acces Dice Hunter Shop, on Dice Shop all my options to buy something are on gray....i have like 2k dice points and i can not buy anything.

6. Expected Result:

The possibility to buy from that shop. Thx

[ChildOfNothingness]

http://forum.webzen.com/forum/en/mu-...ecialty-system

Read that Guide Bro, Specialty Consumes your character's EXP to gain Specialty Points.
I guess from Rebirth 10, it can already be accessed by Rebirth 8 characters now.