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  • (VM)izakit
    started a topic [Help] Account Suspension

    [Help] Account Suspension

    Hello.

    Unfortunately, another poorly implemented ban wave has appeared.

    Please, if you feel like you were wrongfully banned, make a CS Ticket about it and share that Ticket # here.

    I will be compiling a list for Admin to review. I have already pulled the following tickets for the complaints throughout the forums. Please add your ticket # in the comments to add it to the list.

    Lets hope for resolution, as I believe that most of you guys are innocent and dedicated players!
    With love,

    [Ticket # Review List - Wrongfully Banned]

    (The following tickets were already forwarded to Admin):
    #375637
    #375639
    #375647
    #375658
    #375660
    #375670
    #375671
    #375687
    #375689
    #375692
    #375695
    #375699
    #375703
    #375713
    #375739
    #375756
    #375764
    #375770
    #375781
    #375835
    #375836
    #375838
    #375839
    #375847
    #375849
    #375859
    #375861
    #375862
    #375863
    #375864
    #375866
    #375874
    #375875
    -----------
    #365428
    #375659
    #375662
    #375665
    #375693
    #375715
    #375814
    #375834
    #375876
    #375878
    #375883
    #375887
    #375888
    #375889
    #375890
    #375891
    #375892
    #375901
    #375902
    #375909
    #375913
    #375916
    #375918
    #375924
    #375928
    -----------
    #375635
    #375648
    #375669
    #375681
    #375685
    #375702
    #375704
    #375708
    #375742
    #375746
    #375819
    #375827
    #375870
    #375879
    #375903
    #375920
    #375930
    #375931
    #375932
    #375934
    #375938
    #375948
    #375949
    #375960
    #375962
    #375964
    #375969
    #375972
    #375986
    -----------
    #375646
    #375686
    #375714
    #375719
    #375749
    #375983
    #375988
    #375998
    #376003
    #376017
    #376023
    #376024
    #376030
    #376049
    -----------
    #375745
    #376043
    #376045
    #376046
    #376047
    #376051
    #376062
    #376120
    #376124
    #376128
    #376137
    #376140
    -----------
    #376137
    #376262
    -----------
    #376655

    (The following tickets have not yet been forwarded):
    #N/A
    Last edited by (VM)izakit; 30-08-19, 02:32 PM. Reason: updated. forwarded tickets.

  • XGPTx71
    commented on 's reply
    (VM)izakit you forgot me?

  • XGPTx71
    commented on 's reply
    a week passed and I didn't have an answer on my subject.
    on the contrary. All open tickets have been closed without any analysis. just ignore me.

  • XGPTx71
    commented on 's reply
    Thank you very much.

    A new ticket has been opened.
    I just want to play again.

    # 377909

  • (VM)izakit
    commented on 's reply
    I just sent a request to Admin to re-investigate your case. And also asked them, if they find your account eligible for a ban, to explain the reason of the ban at least a little bit.

  • XGPTx71
    commented on 's reply
    TICKET CLOSED

    "Greetings,

    Thank you for contacting the MU Online Support Team.

    We appreciate you taking the time to contact us about this issue. We regret to inform you that we cannot be of any assistance in this case according to our policy.

    We apologize for any inconvenience this may have caused and thank you for understanding.

    Best regards,
    MU Online Support Team"

    (VM)izakit I could never have explored this, because I don't have any Rune Mage char created in my account. I just want to play again.

    My buying history of in-game conduct does not match my suspension.

    They never inform me of the reason for the suspension, they just say they can't support me and I keep trying day after day.



    New ticket #377825

  • (VM)izakit
    commented on 's reply
    Were you able to, perhaps, exploit the Rune Mage's skill cool down?

  • XGPTx71
    commented on 's reply
    Another ticket closed

    Greetings,

    "Thank you for contacting the MU Online Support Team.

    We appreciate you taking the time to contact us about this issue. We regret to inform you that we cannot be of any assistance in this case according to our policy. Please take note that we've already thoroughly investigated your account and resulted to permanent suspension due to a violation of MU Online policy.

    We apologize for any inconvenience this may have caused and thank you for understanding.

    Best regards,
    MU Online Support Team"

    My account suspense permanent by violation of MU Online policy.

    What violation policy?
    Suspense permanently?

    Ticket #377735

  • XGPTx71
    replied
    Originally posted by XGPTx71 View Post
    Please forward my note. my main account lvl 780+ is unfairly suspended. my conduct does not match the suspension.

    Ticket #377590

    @(VM) izakit

    CLOSED


    "Greetings,

    Thank you for contacting the MU Online Support Team.

    We appreciate you taking the time to contact us about this issue. We regret to inform you that we cannot be of any assistance in this case according to our policy.

    We apologize for any inconvenience this may have caused and thank you for understanding.

    Best regards,
    MU Online Support Team


    NEW TICKET #377660
    Last edited by XGPTx71; 06-09-19, 10:56 PM.

    Leave a comment:


  • XGPTx71
    replied
    Please forward my note. my main account lvl 780+ is unfairly suspended. my conduct does not match the suspension.

    Ticket #377590

    @(VM) izakit

    Leave a comment:


  • (VM)izakit
    commented on 's reply
    forwarded your ticket

  • LowizZ
    replied
    For those who spent money and that webzen hadn't respond completely or partially to your demand, you still have the solution to open disputes with the payment methods (like Paypal) you used to buy Wcoins.

    Leave a comment:


  • Esperpenta
    replied
    help with this # 376655

    Leave a comment:


  • (VM)izakit
    replied
    Forwarded tickets up til this point. I got you Xxveng4dorxx
    Sorry it take me a couple days to send it today.

    Leave a comment:


  • Kenshin77
    replied
    Ticket #376262

    Leave a comment:

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