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Problem with account

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  • Problem with account

    Hi , i was looking for moderator in section portuguese but nobody active i think. The problem is ; im backing to the game after long years inactive( 2013\2014) ,start again in april and only one account can´t be logged ( my bk account , and i have three account rebirth , sm Flyboy1974 ,ee Bufforever) , the password is the same since last activity , email is to old and don´t work.
    I send a ticket with all information; login, last password, name caracterer, status caracterer (bk lvl 400 rebirth, without quest, build energy,etc ) email, number credit card( i always pay with credit card or click and buy ) , my complete name .
    And support say , this information is not sufficient to prove that account is your. ( its a joke or simple automatic message)
    Well, any suggestion to help me,or moderator.

  • #2
    I suggest you attached an ID if you'll send another ticket. Last time i request for e-mail change, they asked me to send a valid ID.