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Pressing the PLAY button does nothing for me

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  • Pressing the PLAY button does nothing for me

    In-Game Character Name: Bladarc
    Region: AMERICAS
    Server Name: Can't remember // Doesn't matter
    Date & Time of the bug occurrence: First time occurred tuesday 18 december 2018

    Screenshots of the bug:
    Video's of the bug:

    https://gyazo.com/258b5cf3094721da83349a14a7d4af31


    Full detailed description of the bug you are experiencing:

    I've installed the game several times, through steam, and the standalone version, tried every single posibility I found on the internet, nothing works for me.
    You will find the log file from the launcher attached to this message.

    The issue:
    I can download the game, I can login, but when I press the PLAY button the launcher freezes for a second and nothing happens, I don't get error messages, nothing.

    Find here a video / gif: https://gyazo.com/258b5cf3094721da83349a14a7d4af31

    Info:

    PC:
    16 GB DDR4
    CORE I5 6600K
    GPU EVGA GTX 1060 6GB
    SSD + HDD // 120GB + 1TB
    WIN 10 PRO
    DRIVERS & SO UP TO DATE
    DX VCREDIST and everything working

    I do not own any antimalware software, my firewall is disabled, I don't have issues with any other software / game, I've restarted my PC and connection several times, did fresh installs and everything.
    I did checks on file integrity multiple times. I lowered the internet options to medium-high- medium and high to test it. I do have admin rights and all the executables were set to launch with and without admin mode.

    My webzen account exists since 2008, I play mu online (the old one), I can login into the site and other games, I participated on the CBT1 CBT2 and OBT and I have a dark wizard here.

    I've opened tickets, they tell me to lower internet settings but THAT solution is for LOGIN BUTTONS, and DOESN'T WORK

    Hope we can solve this soon.
    Regards, Gab.


    LOG:

    Code:
    [11:41:39, 943] Launcher Init : VT5WHQYaBgkoPh4YHiAnFz8bMRcWFw0xJR0/CyofGhUCHRg7QyQgFRIUCB0SDw4NCRMCFA8pMBw/Px8+Fg8CIj0LEUYgChJYTA==
    [11:41:40, 573] Stabilizing [3000, -1]-[50000]
    [11:41:40, 825] Stabilizing [3010, -1]-[50000]
    [11:41:40, 825] Get Launcher State
    [11:41:40, 931] 1. Started Download File - FileName : launcher/Steam_live/LauncherVersion.dat, FileLength : 830 bytes
    [11:41:40, 943] 1. Completed Download File - ErrorCode : 0, ErrorString : Success
    [11:41:40, 946] Patch Log : 0, launcher/Steam_live/LauncherVersion.dat
    [11:41:40, 953] The Latest Launcher Version
    [11:41:40, 953] CompleteEvent : End Launcher Update
    [11:41:41, 213] Stabilizing [3020, -1]-[50000]
    [11:42:16, 052] Stabilizing [3031, -1]-[50000]
    [11:42:18, 103] Game Path : D:\SteamLibrary\steamapps\common\MU Legend
    [11:42:18, 117] Get Game State
    [11:42:18, 143] 2. Started Download File - FileName : LIVE/LegendGame/Game_Version/GameVersion.dat, FileLength : 9049 bytes
    [11:42:18, 157] 2. Completed Download File - ErrorCode : 0, ErrorString : Success
    [11:42:18, 163] Patch Log : 0, LIVE/LegendGame/Game_Version/GameVersion.dat
    [11:42:18, 173] Game State :  COMPLETED_UPDATE
    [11:42:18, 183] Update State :  COMPLETED_UPDATE
    [11:42:18, 197] Start Game Launcher
    [11:42:18, 203] Launcher Type : 3
    [11:42:18, 208] The Latest Game Version
    [11:42:18, 463] Stabilizing [3060, -1]-[50000]
    [11:42:18, 467] Auto Execute Game
    [11:42:18, 723] Stabilizing [3080, -1]-[50000]
    [11:42:18, 975] Stabilizing [3070, -1]-[50000]
    [11:42:19, 237] Stabilizing [3071, 50504]-[50000]
    [11:48:21, 682] User Clicked Exit
    [11:48:21, 682] User Break
    [11:48:21, 692] Launcher Terminate Thread
    [11:48:21, 692] See you!

  • #2
    1. File check
    2.Re install game

    Comment


    • #3
      Originally posted by NikolayXas73 View Post
      1. File check
      2.Re install game
      You didn't read anything.

      Comment


      • #4
        <Russian text Removed By Mod>
        re instal windows system )))
        Last edited by Vexius; 21-12-18, 05:03 PM.

        Comment


        • #5
          So no one has an answer? Nice

          Comment


          • #6
            Try to contact support, they know what to do with your question. To my view of point, there's something wrong with your account.

            Comment


            • #7
              Support closed one ticket as solved when they didn't and the other one from 3 days ago remains open, no one has answered yet.

              Comment


              • #8
                I suggest that you wait since maintenance is on the way and that may fix the problem for you...

                Comment


                • #9
                  Originally posted by Rafalga View Post
                  I suggest that you wait since maintenance is on the way and that may fix the problem for you...
                  There will be no maintenance tomorrow. The next maintenance will be on the 27/12/2018.
                  Also it's Christmas right now support might be a little slow during these festive days

                  Webzen Portal | Support Portal | Facebook
                  Join the official Mu Legend Discord!
                  Webzen moderators will never ask you for your password!

                  Comment


                  • #10
                    Hi Bladarc,

                    The launcher might be the one causing issues.

                    There could be several things that can block the launcher to iniciate:

                    1) Antivirus.
                    2) Missing softwere needed to run the game.
                    3) Flash issues.

                    I would recommend to check one by one those 3 points.

                    1) Try to see if you have antivirus and just close it to try the game.
                    2) Check if you have install all the softwere needed to execute the game (Visual C++, Framework, Directx). You can find some of them in the following direct: C:\Program Files (x86)\WEBZEN\MU_LEGEND_GLOBAL\_CommonRedist
                    3) Try to reinstall flash just in case.

                    Hope this tips could get you into the game.

                    If the issue could you try to execute the game by Steam?

                    Best regards,

                    Comment


                    • #11
                      Originally posted by Ryoshy View Post
                      Hi Bladarc,

                      The launcher might be the one causing issues.

                      There could be several things that can block the launcher to iniciate:

                      1) Antivirus.
                      2) Missing softwere needed to run the game.
                      3) Flash issues.

                      I would recommend to check one by one those 3 points.

                      1) Try to see if you have antivirus and just close it to try the game.
                      2) Check if you have install all the softwere needed to execute the game (Visual C++, Framework, Directx). You can find some of them in the following direct: C:\Program Files (x86)\WEBZEN\MU_LEGEND_GLOBAL\_CommonRedist
                      3) Try to reinstall flash just in case.

                      Hope this tips could get you into the game.

                      If the issue could you try to execute the game by Steam?

                      Best regards,
                      Please read the post

                      1) I have no antivirus software
                      2) I have installed the game several times, through standalone and steam installer, checked integrity multiple times
                      3) Flash? wtf did you really use flash? It's deprecated on all major browsers

                      I can't launch the game through steam it says "An unexpected error has ocurred. Please try again" every single time I try to login. So I directly run the launcher.

                      Comment


                      • #12
                        The ticket is Escalated now, don't know what's happening really.

                        Other stuff I found that might be related:

                        I cannot LINK my webzen account to steam
                        I cannot UNLINK my facebook account from the webzen profile
                        I cannot UNLINK my google account from the webzen profile


                        The play button still does nothing, maybe is something related to my account itself.
                        I can't reply to the ticket and no info has been presented yet.
                        Ticket created 10 days ago.

                        Comment


                        • SueMe
                          SueMe commented
                          Editing a comment
                          is that mean you can't play for 10 Consecutive Days?
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