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  • We are recruiting - Become part of the Webzen Team!







    Love community,

    Join in and become a member of the Webzen Dublin family! We are looking for passionate players, clever business people and real talent to become part of our german Game Publishing Specialist team.

    Have you always wanted to turn your passion into a profession? Would you like to join the Webzen team and take responsibility for your game? This could be your chance!

    This post is for those of you who are interested in working in Webzen's European HQ and becoming part of our gaming company! We at Webzen believe that your favourite games are best kept in the hands of community players. Of course, we expect potential candidates to be familiar with at least one of our games or our portal. But remember, the call is for a real job, so not for a role as moderator or volunteer!

    If you are interested in this position you think that you would be a great addition to our family, you should definitely send us an application

    Before you apply you should know that -

    *The opportunity is located at our Dublin office and this means that a move to the respective city is required and that this position is not offered as a freelance/work from home type role.


    ----------------------------------------

    Job Description



    Title: Game Publishing Specialist – German

    Reporting to: Assistant Producer

    Location: Dublin



    About the role:


    As a Game Publishing Specialist, you will be responsible for all aspects of live game operation, ranging from Community Management, Customer Support, and Quality Assurance, to researching, writing and editing of news content.



    You will also be in charge of leading a team of passionate players who support us voluntarily, the planning of scripted and non-scripted events in the game, and the moderation of a vBulletin forum.



    The role of Game Publishing Specialist will offer a wide array of tasks and responsibilities beyond these core functions, so as part of your skillset, you will also need an ability to spot opportunities and to quickly adapt to new challenges.



    Your main job duties will include..

    Community Relations (the amount of time allocated to each of the following will vary, depending on the main game title being worked on, company policy and current business objectives)



    Content Creation
    • Edit, format and optimize texts for different platforms (Forum, Website, Wikipedia)
    • Editing of in-game translations by reporting to the localization department
    • Research of game functionality and writing of guides
    • Create social media announcements and promotions
    • Creation of promotional website content for sales
    • Translate community announcements from an English source
    • Overview community driven game language packs
    • This role may also require you to participate in testing and supplying feedback on potential new games as and when needed
    Customer Support
    • Resolve player inquiries in a quick and accurate manner through a ticket-based support system
    • Utilize the standard operating guidelines but also apply common sense for exceptions to the rule
    • Provide feedback on issues affecting players and update the Knowledge Bas
    Social Media Management
    • Engage with an active community via social media
    • Identify ideal posting times and writing styles for different target audiences to optimize outreach
    • Overview and moderate a forum (such as vBulletin)
    • Create engaging posts and events utilizing Facebook apps
    In-game Operations (the amount of time allocated to each of the following will vary, depending on the main game title being worked on, company policy and current business objectives)



    Quality Assurance
    • Test game expansion content
    • Verify functionality of scripted events and new items
    • Reproduce and report critical bugs and exploits
    Event Operation
    • Planning and execution of customized in-game events & activities
    • Planning and execution of customized shop offers and monetization strategies
    • Moderating player behaviour in-game
    Desired Experience and Skills:
    • Attention to detail - Have an eye for aesthetic in text formatting
    • Any web design experience, or HTML / CSS knowledge
    • Journalism, generally blogging or writing experience
    • Knowledge about QA, Social Media Management or Community Management
    • Fluent speaker of English & German with excellent communication skills
    • Great affinity with people – both in the workplace and within the community
    • Strong self-motivation and ability to work autonomously
    • Must be result-driven, with an ability to circumvent blockers in order to deliver
    • Strong collaborative “soft-skills” to work in teams
    • Ability to rationally evaluate priorities and manage your time
    • An excellent customer service mind set and be passionate about maintaining a positive online culture within games
    Do you feel that the above positions is a perfect fit for you?
    Then send us your official application (Cover letter & Curriculum Vitae) to wzd-jobs@webzen.com.
    Don't see your desired position listed, but still feel you would be an awesome addition to our team?
    No worries! Feel free to send a speculative application to wzd-jobs@webzen.com.



    We look forward to your application, and possibly talking to you in person for an interview very soon!!!
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