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[TROUBLESHOOTING] MU Legend : Common Issues and FIX

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  • [TROUBLESHOOTING] MU Legend : Common Issues and FIX

    Hello Mutizens,
    We are aware that the installation will not be easy for all, so here is a non-exhaustive list of the issues that you might encounter with the possible fixes:


    Installation/Client Operation Related Issues : INDEX
    1. Freezing while installing client
      or Failing to operate client with error message pop-ups
    2. Game lag due to HDD overload
    3. Other issues

    [Issue 1. Freezing while installing client
    or Failing to operate client with error message popping-up]








    Problems
    1. It freezes when installing client.
    1. Files are missing after installation. Generate error messages popup such as ‘api-ms-win-crt-runtime-l1-1-0.dll’ when starting the game
    2. Compatibility with few softwares/AV can enter in conflict with the installation. (Mainly due to OS environments)
    - DirectX (d3dx9_xx.dll, xinput1_x.dll)
    - Microsoft Visual C++ Redistributable Package 2010, 2015 (msvcp100.dll, msvcr100.dll, msvcp140.dll, vcruntime140.dll)
    - Update for Universal C Runtime in Windows (api-ms-win-crt-runtime-l1-1-0.dll)

    Solutions
    1. Install DirectX if the error above appears as pop-up. (insert link)
    2. DirectX should be automatically installed with the game if your computer meets the minimum system requirements ( WinXP(32-bit) SP3 or Win7(32-bit) SP1)
    3. Install ‘Update for Universal C Runtime in Windows’ manually.

    [Issue 2. Game lag due to HDD overload]








    Problem
    Game lag with good PC specs

    Cause
    High possibility of being caused by overloaded HDD



    Figure 1. HDD is reaching its limit while CPU has enough resource


    Solutions
    1. In case other programs besides our client are running and consuming too much resources
      • Turn off the other programs (VoIP can be quite consuming, turn off any torrent downloader if you have one running)
    2. Check the last windows update, as it can slow down your computer if not installed.
      • Run the accumulated windows updates
    3. In case malicious code or many background processes are slowing down the computer
      • Virus scanning with antivirus/anti-malware
    4. Certain vaccine programs, including Window Defender, MSE, slows down the computer and cause massive lag while simply checking the viruses. (Especially on Win 10)
      • Turn off Window Defender and other vaccines OR Handle exception for game folder which MU LEGEND has installed OR Install another vaccine program
    # How to add an exclusion/exception to Windows Defender #
    1. Go to Settings and Select Update & security > Windows Defender.
    2. Under Exclusions, select Add an exclusion.
    3. Select the Add button, navigate to the file, folder, or process, and then select Exclude this file.
    # How to disable Windows Defender in Windows 10 permanently #
    1. Tap on the Windows-key to open the Start Menu.
    2. Type gpedit.msc and hit enter.
    3. Confirm the UAC prompt to continue.
    4. You find the setting by following this path: Local Computer Policy > Computer Configuration > Administrative Templates > Windows Components > Windows Defender.
    5. There you find the policy "Turn off Windows Defender".
    6. Double-click on the policy.
    7. Set the state of the policy to enabled in the window that opens, and click ok to save the changes
    FOR XBOX DVR USER ONLY:

    # Game DVR function from Xbox application #

    Steam has announced ‘DVR function from Xbox application’ actually slows down the computer.
    Please kindly check the below links.
    https://support.steampowered.com/kb_...6239-DZCB-8600
    http://www.tenforums.com/tutorials/8...dows-10-a.html
    https://www.reddit.com/r/DotA2/comme...ry_update_got/

    [3.VPN restrictive uses]


    Some users are asking or using VPN. Regarding the uses for this third party program, here are our standings:

    For Billing Operation: we would like to let you know that if you are using a proxy server that masks your IP address or if you are using an internet service provider that allows you to mask your IP address, you can lose our customer support service as your account can possibly be flagged for fraud.
    If you are trying to mimic another locale’s IP address to access products not currently available in your country, your account can be flagged as fraudulent as well.

    For technical solution: If the use of an internet service provider facilitate the download/patch of your client, we won't see your account as fraudulent in this specific case.

    For playing session accommodation: If you wish to join another Server Region using a VPN, we won't see any issue. However, you could lose the Customer Support services as you are not using your real IP address which is a cornerstone for our assistance to intervene.

    [4.Others]
    1. XINPUT_3.dll Error message
    Cause: Certain file was missed while updating to win10
    Solutions: Install ‘Direct End-user Runtime’
    Download URL: https://www.microsoft.com/en-us/down...s.aspx?id=8109
    1. In case of general error, please try to repair your client via the Check Files button on the Launcher.’
    1. If you issue is not spotted here, please extract a DxDiag and contact our team for help
    Last edited by Ryoshy; 07-12-17, 11:41 AM.

  • #2
    Hi Im trying to download the beta client but it just gets to 4.4mbs and then freezes and says network error, any ideas?

    Comment


    • #3
      Hi,

      The installer is saying it needs windows 7 SP1 to run properly if i install it anyway is there any major problems that might occur?

      Comment


      • Kenve
        Kenve commented
        Editing a comment
        yes ... i got same problem

    • #4
      Just downloaded and installed it . Windows 10 64 bit , latest update . Everything was good , now waiting for launch )))

      Comment


      • AlinWoW
        AlinWoW commented
        Editing a comment
        hi.. i did the same thing.. and i'm registered for beta.. but when i start it why there are no servers on server list?please help.. i really love this game

    • #5
      If downloader just frezze, closed and open it again from shortcut "Resume download of MU LEGEND" in your despktop, this way i will make it start normally again and not lost any data donwloaded before.

      Comment


      • #6
        BitDefender 2017 does not like the MU downloader, unless i turn my antivirus and firewall completely off I cannot download or run the launcher to download the game. Even now with the game downloading and me telling BitDefender to allow the files the game is making BifDefender constantly give me false positive's

        Comment


        • #7
          WHy downloading keep freezing? have to restart download every 15minutes

          Comment


          • #8
            Originally posted by BubbleUrGutz View Post
            BitDefender 2017 does not like the MU downloader, unless i turn my antivirus and firewall completely off I cannot download or run the launcher to download the game. Even now with the game downloading and me telling BitDefender to allow the files the game is making BifDefender constantly give me false positive's
            I just happening and also have a Bitdefender antivirus 2016 but I have to MU Legend pull off antivirus on ... let's hope that the game already will download it there will be no antivirus crazy and only instalce no such nice things arise

            Comment


            • #9
              Originally posted by Vaxe View Post
              Hi,

              The installer is saying it needs windows 7 SP1 to run properly if i install it anyway is there any major problems that might occur?
              Same problem, after the install/download a message pop-up says that I need SP 1. . . I got an original version of 7 ( Windows 7 Ultimate x 64 )
              Any solutions to this?

              Comment


              • KAD3N
                KAD3N commented
                Editing a comment
                same here, please help us.

            • #10
              some files gave me the message "corrupted source" ...anyway to fix it? i just ignored them though it recommended not to... and the installation finish and it seems ok... but i should ask, there will be a way to fix? and suggest that the launcher should have a repair tool...

              Comment


              • KzoBahamut
                KzoBahamut commented
                Editing a comment
                me too.any solutions? or how many files did you ignore? coz i tried ignoring and it has too many files to be ignored.

              • DaltonAverell
                DaltonAverell commented
                Editing a comment
                same, plz help us.

            • #11
              Hi guys, I have downloaded the client but after it has finished downloading, I got an error message saying that the files are corrupted and that I have to download a new program or something. Do I have to re-download the client? I am using Windows 10 64-Bit. What do I have to do to install this game properly? Thank You.

              Comment


              • #12
                Hi, i'm had a problem when i was installing! Appeared "The SourceFile is Corrupted" to CookedPCConsole, what can i do to solve this problem?!

                Comment


                • #13
                  my download keep freezing but I just desactive all antivirus (incluided the microsoft antivirus included in win 10) and then, download ok.

                  Comment


                  • Brudenn
                    Brudenn commented
                    Editing a comment
                    Im getting this as well any luck fixing it?

                • #14
                  I don't have the repair option on my launcher. It says that the files are corrupted and asked me to download a new program. Please help. I've tried one of the solutions for this type of problem which is running windows+r and typing %temp% to find the game setup and replace the corrupted one but I couldn't find any.

                  Comment


                  • #15
                    Arrrgh. Two days - and It decided to do this: [img]http://image.prntscr.com/image/8044d...632c439095.png[/img]

                    Comment

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