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I haven’t I received the item purchased in the in-game Shop

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  • I haven’t I received the item purchased in the in-game Shop


    I bought 3 for 2-Aprotect Weekend Bundle today,But I did not receive,Please help me solve this,My game id is LYJY2,My account name is [editted], thank you all
    Last edited by (MOD)Serabell; 13-12-19, 07:22 AM. Reason: Account name

  • #2
    Hello TEDLYJY,

    Please send a ticket to our support: http://cs.webzen.com/FAQ/Read/192/870/509?SearchVal=

    Comment


    • #3
      I've sent tickets,But I haven't got a response yet. I haven't received any props yet,

      Comment


      • (MOD)Serabell
        (MOD)Serabell commented
        Editing a comment
        It is currently weekend, it can sometimes take a couple working days depending on how busy it is.

    • #4
      Me too…
      10:36 DEC 15, 2019
      Purchased Items
      [COLOR=#FFFFFF !important]3,500 Wcoin[/COLOR]


      • Game Flyff
      • Transaction No. 4810907
      • Transaction Details [Flyff] 3 for 2 - Aprotect Weekend Bundle / 1 EA




      On hitting buy it told me something has failed but still my wcoin have disappeared and i haven't gotten my items purshased.. please help!
      Also when i had to choose server it said Mocomochi instead of Aibat but character name was ok... please help!

      Comment


      • (MOD)Serabell
        (MOD)Serabell commented
        Editing a comment
        Please send a ticket if you didn't yet. The server Mocomochi was correct.

      • TheRealSenia
        TheRealSenia commented
        Editing a comment
        Thx to this bug i didn't reach my goal, only received my packages after the sale... Blinded in the fact of how many apros i needed. After another ticket they wouldn't even allow me to buy another package, i would have bought them anyway when the shop was working correctly, ffs.
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