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Community Manager & Company Overview

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  • Community Manager & Company Overview

    Hello all,

    as we added this info to the Wiki today (as people seem to confuse or mix up a few things from time to time), I thought it would be useful to have it here on the forums too (as not everyone is aware of the Wiki).

    What do and don't Community Managers do?

    As there seems to be a bit of confusion about the difference between current Community Managers (CMs) and the previous Game Masters (GMs), here is a list of what the tasks of a Community Manager (currently [CM]Magitook and [CM]Madrigus) are:
    • A CM's tasks include...
      • Post on and moderate the official Flyff forums
      • Post on the official social media sites (e.g. Facebook)
      • Post on the official Flyff website
      • Prepare News and Announcements (e.g. events, updates, sales, etc)
      • Provide feedback for event proposals sent by GALA Lab or submit event ideas to them
      • Take care of a team of (forum) MODs
      • Organize and participate in in-game events
      • Have regular meetings with the game's producer
      • Do QA if required and create and forward reports to GALA Lab about the results and potential fixes
    • A CM's tasks do not include...
      • Handle tickets or any other Customer Support in general
      • Fix bugs or game issues
      • Implement scripted events
      • Decide sales or item prices
      • Develop new content
      • Ban in-game or WEBZEN accounts (This is done by Customer Support. A CM can ban accounts though if necessary).
      • Make other departments change their rules or guidelines
    The publisher's (WEBZEN) tasks include...

    WEBZEN is not the developer of Flyff. Therefore WEBZEN can't change some things in the game itself. The list below shows what WEBZEN as publisher can do in regards to Flyff:
    • Make the game available in the supported/licensed regions
    • Offer Customer Support
    • Provide the Cash Shop and its sales
    • Provide feedback to the developers (GALA Lab) and suggest fixes or changes
    • Oversee the weekly server maintenance
    • Apply patches
    The publisher's (GALA Lab) tasks include...

    GALA Lab owns the rights to the game, therefore only they can make direct changes to the game itself. Below is a list of things the developer can do, as WEBZEN isn't able to take care of these:
    • Create and apply bug fixes
    • Any code work or programming in general
    • Implement scripted events
    • Create new or modify existing content
    • Create patches

    So long,
    ~ Piccolo


    The path of the righteous CS is beset on all sides by the inequities of the selfish and the tyranny of evil hacker duper and gamefun destroyer. Blessed is he, who in the name of charity and good will, shepherds the customer through the valley of darkness, for he is truly his player's keeper and the finder of lost newbies. And I will strike down upon thee with great vengeance and furious anger those who would attempt to poison and destroy my players. And you will know my name is Piccolo when I lay my vengeance upon thee.

    Community Support:

    What Player think i do.

    What i really do.