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Fixed Wcoin issue after the maintenance

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  • Piccolo
    started a topic Fixed Wcoin issue after the maintenance

    Fixed Wcoin issue after the maintenance

    Dear Community,

    Please be informed that during today’s emergency maintenance, we recovered data from 11th to 15th Oct 2019 as we found an issue within the data.

    Due to this measure, you may find
    unusual “Purchased” or “Used” record at Transaction History page (https://pay.webzen.com/History/Added/Wcoin).
    These records are normal, and your
    Wcoin and Redzen balances are correct.

    If you have any
    inquiry, please do not hesitate to send us a CS ticket.

    Best regards,

    Your Webzen-Team


  • Piccolo
    commented on 's reply
    If you have not received Wcoin after your payments are completed, please do not hesitate to send a CS ticket to the billing team.

  • Piccolo
    replied
    Dear Players,

    Please be informed that you may experience
    Worldpay payment processing delay.

    If you have not received Wcoin after your Worldpay payments are completed, please do not hesitate to send us a CS ticket to the billing team.

    Please accept our sincere apologies for any inconvenience you may have experienced in respect to this issue.

    Best regards,
    Your Flyff-Team

    Leave a comment:


  • IBreakThru
    replied
    wondering where my wcoin go? I topped up 10 minutes ago and still not in my account

    Leave a comment:

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