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[C9] Notice - Issue with players submitting tickets in wrong games/sections

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  • [C9] Notice - Issue with players submitting tickets in wrong games/sections

    Hello everyone,

    I have noticed that many of you have been submitting tickets in wrong games/sections. (e.g. Account Merge, Archlord 2 etc)
    If you submit your ticket in wrong games/sections, that could delay our support team's process for days, if not weeks, because escalating/re-assigning takes extra time.
    So, to help our support team to help you faster, please make sure to submit your ticket in "C9" like the screenshot below.

    Note. Also, please submit only game related issues to C9 tickets.

    Thank you.

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