Announcement

Collapse
No announcement yet.

[C9] Notice - Regarding issues with account transfer/merge

Collapse
This topic is closed.
X
This is a sticky topic.
X
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • [C9] Notice - Regarding issues with account transfer/merge

    Greetings
    C9 Actionists,

    Our portal website merge of Webzen.com / gPotato.com / gPotato.eu has been completed. However, due to unexpected problems, some of our players have not been able to transfer/merge their accounts. We are aware of these issues and would like to apologize any inconveniences. While we are working on better solutions, we understand that you would like to be able to rejoin C9 as soon as possible. Hence, we are going to receive feedbacks through a feedback form to deal with any issues regarding transferring/merging accounts.

    If you have tried all the possible solution to transfer/merge your account you could think of, but the issue still persists, please send us a manual request on the link : Click
    ** Even if you have sent us the same request through email before, please fill out the form again.
    ** List of transferred account will be announced by IGN you have written in the form to protect your personal information.


    Also, please note that your account transfer request may not be able to be completed due to duplicate UserID or email address. We may ask again several times if the information you gave us is insufficient, so please make sure try to fill in all the details as much as possible for faster process.

    Note - DO NOT post your personal info on the forum. (e.g. UserID, email address etc.)

    Thank you
    C9 Support Team

  • Henry_K
    replied
    NOTE. Please, DO NOT take this announcement to other game's forum because I do not know what other games would require you to answer in order to transfer your account(s). Also, C9 Support Team will NOT respond to any requests regarding games other than C9 due to different situations and conditions for each individual game. Thank you for understanding.

    Leave a comment:

Working...
X