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  • 2nd password reset

    i haven't been playing for a long while and would like some help on how to reset my 2nd password as i don't remember it or the hint and answer.

    please help as played for a while and now am losing everything :,(

  • #2
    Hi,

    You can request a secondary password reset by sending in a ticket here:

    Secondary Password Reset Request
    http://cs.webzen.com/Inquiry/RegistInquiry/193/947

    Please be sure to include as much information you know about the account. Any information you know will help verify your identity as the owner of the account.

    The information can include:
    -registered birthday
    -the region you signed up
    -your email address
    -last 3 payment methods
    -last 3 items bought with wcoins
    -Screenshots
    -etc.

    You can let me know the ticket number when you are done so that I can report it to a GM.

    Regards,
    [SVL]Noctous

    Comment


    • Keiske
      Keiske commented
      Editing a comment
      thank you noctous for the informations.

    • SPLNGZ
      SPLNGZ commented
      Editing a comment
      Hi sir are you still active? I Forgot my 2nd password. Please help me i want to play C9 again

  • #3
    Hi,

    Your 2nd password has been reset. Please make sure to set a new password for the security

    ~Claire

    Comment


    • Keiske
      Keiske commented
      Editing a comment
      Miss Claire thank you very much, i didn't know it was reset, i just log inn the eu server and found out. again thank you very much.

  • #4

    Hi sir are you still active? I Forgot my 2nd password. Please help me i want to play C9 again

    Comment


    • #5
      Hi can anyone help pls about my secondary password i forgot my secondary password and i want to play again thx .. here is my ticket number 340486 thx thx

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